Related skills
.net javascript html sql rest📋 Description
- Interact with users via chat/phone/email; document issues.
- Research and implement solutions using guides/manuals.
- Identify and fix misconfigured installations.
- Troubleshoot to resolve issues quickly and accurately.
- Create/update/resolve cases within defined SLAs.
- Log defects and feature requests to improve the product.
- Create FAQs and knowledge articles.
- Collaborate in troubleshooting to identify root causes.
- Support shift rotations based on Eastern Time.
- Perform other duties as assigned by Manager.
🎯 Requirements
- Strong analytical, problem solving, and decision-making.
- Excellent communication; discuss tech with clients.
- Quick learner; adapt to new tools/products.
- Strong time management and organizational skills.
- Work independently or in a team.
- Experience with Microsoft SQL.
- Prior customer service experience.
- LMS/Helpdesk experience is a plus.
🎁 Benefits
- Flexible work arrangements
- Learning and growth opportunities
- Tuition reimbursement up to CAD 4,000 (SkillsWave)
- 2 paid days for SkillsWave activities
- Wellness and retirement benefits
- Home internet reimbursement
- Employee referral program
- Dog-friendly offices in multiple cities
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