Related skills
.net salesforce javascript html sql📋 Description
- Act as escalation point for client technical teams and PSAs to support admins
- Analyze problem reports to identify cause and workable workaround
- Research guides and manuals to implement solutions
- Create, update, and resolve support cases within SLAs
- Collaborate with cross-functional teams to improve tools and processes
- Communicate technical issues clearly with customers and teams
🎯 Requirements
- Bachelor's degree in Computer Science or equivalent
- Strong analytical and problem-solving skills
- Excellent written and verbal communication
- Experience troubleshooting technical issues for customers
- Experience with Microsoft SQL
- Familiarity with web services (SOAP/REST), XML, HTML, JavaScript
- Experience with C#, .NET and related tech
- Experience with ticketing systems (e.g., Salesforce) is an asset
🎁 Benefits
- Flexible work arrangements
- Learning and growth opportunities
- Tuition reimbursement up to CAD 4,000
- 2 paid days for Catch the Wave activities
- Wellness and retirement planning programs
- Employee recognition and social events
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