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datadog javascript react intercom jira📋 Description
- Day-to-day support for enterprise clients via live chat, email, and occasional phone
- Become a subject matter expert in product features and functionalities
- Investigate and troubleshoot issues; document and share knowledge with QA/Engineering
- Assist in internal support docs and process creation
- Share customer feedback with internal teams like CS and PM
- 9am-6pm Mon-Fri; occasional after-hours or weekend phone support
🎯 Requirements
- Strong communicator with a professional, friendly writing style
- 2-5+ years customer-facing technical support with cloud SaaS or web apps
- Technically inquisitive and skilled troubleshooter
- Strong attention to detail
- Experience with ticketing and live chat systems (Jira, Intercom, Zendesk)
- Experience using DataDog or similar monitoring tools
- Comfortable adapting to change and working under pressure
- Takes diligent ownership of issues and customer experience
🎁 Benefits
- Share options as part of compensation
- 20 days PTO per year + public holidays
- 3 volunteer days
- Private health insurance
- 401k contribution plan
- Work from home stipends
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