Receive, replicate, and analyze SaaS support requests from clients via calls, chats, and emails
Log ticket info accurately in the issue-tracking system and keep data up to date
Investigate software issues using KB, past cases, and team collaboration
Escalate to 2nd level with steps to reproduce, screenshots, and logs
Test and validate issues; collaborate with development for resolution
Oversee cases and communicate with clients and teams

🎯 Requirements

2+ years in SaaS software support
Strong communication to non-technical audiences
Basic HTML, CSS, and SQL knowledge
Interest in technology and SaaS support
Resilient with a positive attitude on tough calls
Work independently to resolve complex issues

🎁 Benefits

Equity stake
Flexible work environment including remote option
WFH stipend for home office setup
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching

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