Related skills
css html saas sql knowledge base📋 Description
- Receive and analyze support requests via phone, chat, and email
- Log case details in the ticketing system and keep data up to date
- Investigate issues using knowledge base and team collaboration
- Adjust issue priority per guidelines and route to queues
- Escalate issues to 2nd level with steps, screenshots, and logs
- Coordinate with clients and teams while tracking development fixes
🎯 Requirements
- 2+ years in SaaS software support
- Strong communication with non-technical audiences
- HTML, CSS, one or more languages; SQL knowledge
- Interest in technology and SaaS support
- Resiliency and positivity on challenging calls
- Independent and creative issue resolution
🎁 Benefits
- Equity stake
- Flexible work environment (remote or in-office)
- WFH stipend for home office setup
- Unlimited PTO
- Up to 16 weeks family leave
- 401(k) matching
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