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bash python siem osint takedown📋 Description
- L1 product support for CloudSEK products via email, chat, or phone.
- Troubleshoot basic tech issues using docs and internal tools.
- Record and track support issues in the ticketing system; escalate when needed.
- Monitor alerts, perform initial triage of threats, and document response steps.
- Brand protection and takedown: identify phishing sites and manage requests.
- Map phishing campaigns and related threat infrastructure with intel team.
🎯 Requirements
- Bachelor's in technology, cybersecurity, or related field.
- Interest in cybersecurity, threat intel, or SOC operations.
- Understanding of phishing, social engineering, and brand impersonation threats.
- Strong written and verbal communication skills.
- Ability to work independently in rotational shifts for global coverage.
- Experience with ticketing tools: Freshdesk, Zendesk, Jira Service Desk.
🎁 Benefits
- Flexible working hours.
- Food, unlimited snacks and drinks at the office.
- Team events, games, and soulful music to unwind.
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