Related skills
crm salesforce sql zendesk apis📋 Description
- Serve as SME and escalation point across EliseAI’s product suite.
- Collaborate with CS, Product, and Engineering to resolve issues and inform roadmap.
- Lead and develop a team of 3–5 Product Solutions Analysts.
- Oversee onboarding and ongoing training to strengthen product knowledge.
- Own documentation and ticket standards for clarity and speed.
- Monitor metrics and customer impact to refine priorities and execution.
🎯 Requirements
- 4+ years in technical support, product operations, or solutions.
- Experience managing or mentoring team members.
- Strong analytical skills and data-driven decision making.
- Experience investigating issues using SQL, logs, or API tools.
- Experience with Zendesk, Salesforce (CRMs).
- Ability to work onsite in Toronto 4–5 days per week.
🎁 Benefits
- Equity in the company
- Medical, Dental, and Vision premiums covered 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness and home services stipend
- Collaborative in-office environment with meals
- Unlimited vacation and paid holidays
- Relocation packages available
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