Related skills
data analysis salesforce sql zendesk apis📋 Description
- Lead as product solutions SME; investigate issues (SQL, logs, APIs)
- Manage and coach a team of 3-5 Product Solutions Analysts
- Ensure high-quality investigations and clear customer communication
- Collaborate with Customer Success, Product, and Engineering to resolve issues
- Onboard new hires and strengthen product knowledge
- Maintain documentation and ticket standards for escalations
🎯 Requirements
- 4+ years in technical support, product operations, or solutions
- Prior experience managing or mentoring team members
- Strong analytical skills and data-driven decision-making
- Experience investigating issues using SQL, logs, or API tools
- Experience with Zendesk and Salesforce
- Exceptional written and verbal communication skills
🎁 Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Relocation support
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