Related skills
saas mongodb agile vue.js restful apis📋 Description
- Act as primary contact for customer issues on Creator Platform
- Handle tickets promptly, ensuring timely resolution
- Collaborate with development and support to diagnose and resolve issues
- Provide clear updates to customers on status and resolution
- Maintain detailed records of customer interactions in the ticketing system
- Participate in agile processes (planning, stand-ups, retros)
🎯 Requirements
- Proven experience in technical support or product solution role in SaaS
- Proficiency in agile methodology and working in agile teams
- Basic knowledge of APIs, databases, and UI tech like Vue.js, MongoDB, RESTful APIs
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills; able to work independently and manage priorities
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