Serve as the initial contact for client questions and issues across Elise platform.
Deliver timely, professional, and empathetic solutions that make clients feel heard.
Gather issue details (expected vs actual, steps, impact) for fast resolution.
Own the ticket queue for your product and ensure backlog KPIs.
Learn the platform, onboarding flow, and how configurations reflect client needs.

🎯 Requirements

1+ years in Technical Support or equivalent role.
Experience with Zendesk and CRMs.
Computer Science/Math/Engineering degree preferred.
Data-driven decision-making and analytical skills.
Strong written and verbal communication; customer-facing experience.
Willing to work in person 4-5 days per week upon opening of our office.

🎁 Benefits

Equity in the company.
Medical, Dental and Vision premiums covered at 100%.
Relocation packages covered.
Fully paid parental leave.
Commuter benefits.
401k benefits.

🚚 Relocation support

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