Related skills
communication documentation mobile agile mobile apps📋 Description
- Act as primary contact for Mobile Apps issues.
- Promptly handle tickets and ensure timely resolutions.
- Collaborate with dev/support teams to diagnose and resolve issues.
- Communicate status and resolutions clearly to customers.
- Maintain records of interactions in our ticketing system.
- Participate in agile planning, stand-ups, and retros.
🎯 Requirements
- Proven experience in technical support or product solution role (mobile preferred).
- Solid understanding of mobile fundamentals.
- Proficiency in Agile methodologies and working in Agile teams.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Independent worker, able to manage multiple priorities in a fast-paced environment.
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