Product Quality Manager

📋 Description

• Lead QC program across origination, servicing, and collections.
• Oversee QC sampling methodology aligned with regulatory expectations.
• Own the QC Engine: rule approval, validation, thresholds, reporting.
• Drive root cause analysis and remediation for defects and defaults.
• Develop dashboards and trend analyses for leadership.
• Prepare the Quality function for audits and regulatory exams with documentation.

🎯 Requirements

• 7+ years in QC, compliance testing, or risk management in consumer lending (secured lending).
• 2+ years leading a QC team or managing quality analysts or auditors.
• Experience with pre-close and post-close file reviews, defect ID, root cause analysis.
• Experience with regulatory exams and responses (OCC/FDIC/CFPB or state regulators).
• Experience designing or implementing QC sampling (random and risk-based).
• Experience with non-performing loan reviews, early defaults, repurchase reviews.
• Working knowledge of key consumer lending regulations for secured products.
• Bachelor’s degree or equivalent practical experience.

🎁 Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP) for eligible employees.
• Paid time off, sick leave, and holidays.
• Paid family and parental leave.
• EAP with mental health and life resources.