Related skills
quality assurance ai voc engineering collaboration feedback loops📋 Description
- Build and own an AI-native Voice of the Customer program
- Translate customer experience into real-time product decisions
- Drive bug prioritization at scale with automated pipelines
- Senior escalation point between frontline support and engineering
- Go-to product expert across User Ops and the broader business
- Partner with engineering on key domain initiatives
🎯 Requirements
- Deep product and technical knowledge to unblock engineers
- Experience in technical support, software engineering, or quality-adjacent role at senior level
- Strong debugging and reproduction skills; you understand problems
- Sharp prioritization judgment — you know what a P0 looks like
- Clear, concise communication across technical and non-technical audiences
- High ownership mentality and bias for action in ambiguous, fast-moving environments
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