Product Owner - CSM Applications

📋 Description

• Own the vision, roadmap, and backlog for CSM Applications.
• Translate business needs into clear requirements and stories.
• Plan sprints with admins; prioritize work; ensure on-time delivery.
• Provide hands-on support as needed.
• Design and optimize Customer Success processes and workflows.
• Collaborate with Ops, CS leadership, and users to drive adoption.
• Define release plans and communicate changes.
• Establish metrics to measure impact and guide roadmap.
• Manage day-to-day user support, workflows, and permissions.
• Monitor system performance, usage, and data integrity.
• Stay current on features and industry best practices.

🎯 Requirements

• 3-5 years SaaS experience with CS metrics.
• Bachelor's degree or equivalent experience.
• Experience with Gainsight or a similar CS platform.
• Agile: sprint planning, user stories, backlog.
• Cross-functional CS experience (Sales Ops, Marketing, Analytics).
• Self-starter with ownership and strong communication.

🎁 Benefits

• Hybrid and remote work policies.
• Generous paid time off; varies by location.
• Stock options for full-time employees.
• Culture Crew in every country we are based in.
• Lifestyle allowance.
• Virtual onboarding and team events.