Related skills
crm data analysis salesforce scrum agile📋 Description
- Own the product vision, roadmap, and backlog for CSM Applications.
- Translate business needs into clear requirements and user stories.
- Plan sprints with Admins; prioritize work; ensure on-time delivery.
- Design and optimize Customer Success processes and workflows.
- Drive adoption, releases, and enablement with cross-functional teams.
- Define release plans; communicate changes and expected outcomes.
🎯 Requirements
- 3-5 years in SaaS with customer success metrics.
- Bachelor's degree or equivalent experience.
- Gainsight or similar CS platform admin experience.
- Translate business processes into system requirements and designs.
- Agile: sprint planning, user stories, backlog management.
- Cross-functional CS experience with Sales Ops, Marketing, Analytics.
🎁 Benefits
- Virtual onboarding, hackathons, and global collaboration.
- Hybrid and remote work policies.
- Generous paid time off, location dependent.
- Lifestyle allowance and Culture Crew in each country.
- Stock options for all full-time employees.
- Employee Resource Groups and inclusive culture.
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