Related skills
agile servicenow itsm msp backlog grooming📋 Description
- Own and maintain the ServiceNow backlog for Managed Services.
- Translate business requirements into clear user stories and acceptance criteria.
- Stay current on ServiceNow releases, features, and roadmap changes.
- Prioritize work based on business impact, risk, and operational value.
- Partner with Architects and Developers to ensure solutions meet business intent.
- Facilitate backlog grooming, sprint planning, and release reviews.
🎯 Requirements
- 5+ years as Product Owner, Business Analyst, or Platform Lead.
- Strong ServiceNow and ITSM knowledge.
- Experience with agile teams in a technical environment.
- ServiceNow CSA/CIS certifications or equivalent preferred.
- Experience in Managed Services MSP environments (Service Desk, NOC, SOC).
- Ability to influence cross-functional stakeholders and drive alignment.
🎁 Benefits
- Comprehensive medical, dental and vision plans.
- 401(k) with employer match and benefits.
- Competitive compensation.
- Training and development programs.
- Offices stocked with snacks and beverages.
- Work-life balance and paid time off.
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