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data analysis netsuite xero ai tools erp integrations📋 Description
- Own the voice-of-customer loop for CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate feedback into product requirements
- Own launch operations for new features from Alpha to GA
- Ship UX improvements using AI tools, owning backlogs to reduce customer friction
- Use AI to automate processes and help teams ship faster with quality
🎯 Requirements
- 3+ years in product operations or customer analytics for B2B SaaS; accounting/ERP fintech exp preferred
- Proficiency using data to size opportunities and analyze adoption/trends
- Translate qualitative feedback into crisp product requirements and processes
- Comfort working in ambiguous, complex spaces and guiding multiple stakeholders
- Strong problem solving, prioritization, and communication; bias to ship quickly and measure impact
- Experience using AI tools (e.g., Claude Code) to accelerate product improvements
🎁 Benefits
- Flexible PTO
- Unlimited AI token usage
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
🚚 Relocation support
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