Related skills
vendor management closing sop recording heloc📋 Description
- Escalate RON issues; investigate root causes and escalate to teams/vendors.
- Coordinate with borrowers, notaries, and internal teams to cure closing issues.
- Follow up with recording vendors for missing recordings within SLAs.
- Track jurisdiction trends in recording issues to drive improvements.
- Investigate and resolve booking issues with servicers.
- Define and update SOPs; lead change management for HELOC workflows.
🎯 Requirements
- 5+ years in mortgage operations, HELOC, or digital lending.
- Strong understanding of mortgage closing and recording processes.
- Experience with remote online notarization (RON).
- Experience resolving post-closing defects and booking discrepancies.
- Experience handling customer disputes, account verification, or fraud investigations.
- Experience working with third-party vendors, including notary and recording providers.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!