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kpi payments data analysis stakeholder management automation📋 Description
- Own end-to-end operational processes for Cards Group to scale payments.
- Lead authorisation and authentication strategy; resolve merchant issues.
- Use data-driven analysis to identify problems and inefficiencies.
- Partner with Customer Operations to optimise support and processes.
- Develop systems and tools to unblock the team and maintain excellence.
- Monitor KPIs (e.g., approval rates) to optimise decisions and flows.
🎯 Requirements
- Experience in operations, banking or card issuers/acquirers
- Strong card payments ecosystem experience
- Ability to build and scale complex operational systems
- Self-starter, proactive with ownership
- Comfortable working with engineering teams on technical details
🎁 Benefits
- £1,000 learning budget each year
- MacBook provided; remote workers get setup support
- Flexible working hours and remote-friendly policy
- Access to comprehensive benefits package
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