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fintech saas onboarding api enterprise📋 Description
- Lead end-to-end client onboarding through go-live.
- Coordinate API key provisioning and access for Figure platforms.
- Deliver product walkthroughs, training, and reference docs.
- Serve as primary technical POC for client requests and issues.
- Triage and resolve bugs; escalate as needed.
- Support demos and Q&A during sales; assist platform deals.
🎯 Requirements
- 4–7 years in technical account mgmt, implementation, or customer success.
- Experience with API key management, user permissions, troubleshooting workflows.
- Track record owning post-sale relationships for institutional or enterprise clients.
- Understanding of mortgage or lending lifecycles (LOS) is a plus.
- Bachelor's degree in Business, Finance, Computer Science, or related field preferred.
🎁 Benefits
- Comprehensive health, vision, dental; employer-paid premiums.
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Employer-funded life and disability insurance.
- 11 observed holidays and PTO.
- Up to 12 weeks paid family leave.
- Continuing education reimbursement.
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