Related skills
fintech change management stakeholder management ai internal tools📋 Description
- Define and drive the product vision for the human agent experience.
- Lead the delivery of agent-facing tools and workflows.
- Own high-impact problems and balance tradeoffs across stakeholders.
- Partner with Operations and cross-functional teams to drive durable change.
- Ensure reliability, security, and operational continuity in a mission-critical environment.
🎯 Requirements
- Experience as a Platform Product Manager owning internal-scale products.
- Strong strategic lens and ability to craft clear narratives for diverse stakeholders.
- Proven success navigating complex stakeholder environments and driving change.
- Demonstrated execution in technically complex, high-ambiguity spaces.
- Deep member obsession with empathy for internal users like support agents.
- Experience applying AI thoughtfully in real product contexts, with a clear perspective on where automation adds value.
🎁 Benefits
- Hybrid in-office and remote work options.
- Competitive salary, equity, and benefits.
- 401k match with comprehensive health plans.
- Generous vacation and company-wide paid time off.
- Time off to support local communities and wellness stipend.
- Parental leave and family planning support.
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