Product Manager - AI Customer Support

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

product management ai cross-functional collaboration dashboards llm

πŸ“‹ Description

  • Own a product area at the AI frontier in customer support.
  • Collaborate with designers, engineers and ops to define features.
  • Align with sales, customer care, and insurance across the business.
  • Build tooling to configure, test, monitor, and improve AI agents.
  • Deploy our agent stack across multiple countries.
  • Shape AI customer support across Email, Phone, and Chat.

🎯 Requirements

  • At least 2 years in product management in a fast-paced, high-autonomy environment.
  • Fluency in French and English.
  • Curiosity for AI: experience building AI products or willingness to learn LLM behavior.
  • Hands-on builder mindset near the product engine (debug tools, traces, dashboards).
  • Strong execution: set goals, prioritize, and ship iteratively.
  • Bridge technical and non-technical worlds; drive alignment with clear framing and sharp decisions.

🎁 Benefits

  • Generous equity packages alongside base salary (permanent contracts only).
  • Flexible office options: HQ, coworking, or full-remote with equipment sponsorship.
  • Top-of-the-line tools: MacBook Pro, monitor, headset.
  • Flexible vacation policy and working hours.
  • Comprehensive healthcare insurance for you and children.
  • Coaching culture and personal growth; parental leave.
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