Own delivery of customer and partner support initiatives from discovery to launch.
Translate roadmap items into clear requirements and user stories.
Build AI-powered chat and support experiences, plus self-service journeys.
Collaborate with engineering and design to deliver high-quality solutions.
Work with customer and partner care teams to identify pain points and automation opportunities.
Use data and insights to drive prioritization and iteration.

🎯 Requirements

2–3 years in product management or adjacent roles.
Strong problem-solving, structured thinking, and analytics.
Experience building customer-facing digital products.
Strong execution and delivery mindset; agile with eng/design.
Experience with AI-powered support experiences and journeys.
Familiarity with Salesforce, Zendesk and CX metrics.

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