Related skills
compliance saas roadmapping outbound ccaas📋 Description
- Lead evangelism for Five9 outbound portfolio and field enablement
- Define outbound use cases: collections, reminders, surveys, alerts
- Ensure compliance (TCPA, Reg F, FDCPA) with ROI focus
- Drive market strategy and roadmap alignment with customers
- Partner with engineering/UX to scale, compliance, and ROI
- Represent Five9 at industry events and advisory sessions
🎯 Requirements
- 10+ years in Product Management, Presales, or related SaaS/CCaaS roles
- Proven market evangelism and customer engagement for outbound solutions
- Strong outbound CCaaS expertise: dialers, campaigns, multi-channel
- Familiarity with TCPA, Reg F, FDCPA, HIPAA compliance
- Experience aligning SaaS roadmaps with revenue-driving use cases
- Bachelor's degree; MBA/advanced degree preferred; strong executive presence
🎁 Benefits
- Health, dental, and vision coverage from day one
- Mental health support platform for employees and dependents
- Generous employee stock purchase plan
- PTO, holidays, volunteer hours, and 12 weeks parental leave
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