Product Implementation & Customer Success Manager, iQueue for Infusion Centers

📋 Description

• Drive operational improvement for customers via our products; travel up to 20%.
• Communicate data and setup needs; coordinate required security audits.
• Independently manage customer implementations and expansions with PM coordination.
• Gather data from disparate systems and preprocess for analysis.
• Work with customers to integrate EHR data into our software.
• Map EHR fields for scheduling optimization using BI tools.

🎯 Requirements

• Bachelor's degree in math, stats, engineering, data science, nursing, or related field.
• At least 2 years client-facing experience (CS/PM/consulting/healthcare).
• Exceptional communication, organizational and presentation skills.
• A maniacal obsession with customer happiness, success, and retention.
• Project management experience.
• Ability to influence change using data and change management techniques.

🎁 Benefits

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives.
• Competitive compensation with base salary, target bonus, and stock options.
• 401(k) match.
• Comprehensive healthcare benefits.
• Generous Paid Time Off and Parental Leave.
• Monthly reimbursements for Skill Building.