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bigquery redshift snowflake sql databricks📋 Description
- Guide users to value via scalable programs (webinars, office hours, sessions).
- Deliver targeted interventions for accounts with friction to improve outcomes.
- Design and run many-to-1 programs (labs, webinars) to drive activation and expansion.
- Enable expansion readiness by identifying accounts with growth potential.
- Advocate for customers by sharing insights with product, engineering, and marketing.
- Handle reactive needs: lights-on requests and billing adjustments.
🎯 Requirements
- Experience: 1–2 years in customer success, support, enablement, or similar.
- Customer-Centric: diagnose friction and craft scalable solutions.
- Technical: SQL, APIs, and cloud warehouses (Snowflake, Databricks, BigQuery, Redshift).
- Program Builder: run group enablement (webinars, labs, training).
- Analytical: CRM and product analytics to spot usage patterns.
- Collaboration: cross-functional teamwork with product, sales, support.
🎁 Benefits
- 100% employer-paid medical insurance
- Generous PTO and holidays
- RSU stock grants
- Professional development and training opportunities
- Company events and cell phone stipend
- Mental health support platform
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