Develop in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers via email, chat, and phone
Communicate clearly with both technical and non-technical users
Diagnose software issues and resolve escalated cases
Support non-technical questions (marketing, sales, ecommerce setup)
Document troubleshooting and resolution steps

🎯 Requirements

Strong written and verbal communication across channels
Creative problem solving for customers
Self-motivated and eager to learn in a collaborative environment
Adaptable to changing priorities
Experience or ability to pick up APIs, DNS, networking concepts
Familiar with Microsoft Office, G-Suite, Google Sheets, PowerPoint
Experience with Zendesk and Salesforce

🎁 Benefits

Generous benefits
Flexible, inclusive culture
Accommodations as needed
AI-driven initiatives and tooling
Growth and learning opportunities

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