Related skills
communication leadership operations📋 Description
- Lead the Boston PX hub and culture
- Manage day-to-day quality for US time zones
- Build campus pipeline with MIT/Harvard and Boston schools
- Build and manage a part-time PX student team
- Own US escalations; triage issues with Eng
- Be the voice of the user; feed product/engineering
🎯 Requirements
- 3+ years in B2C/B2B support or customer-facing roles
- Customer-obsessed
- Boston native with strong local tech/university ties
- Operationally rigorous; builds systems, schedules, metrics
- Product & technical fluency; comfortable with product/engineering talks
- Sharp communicator
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