Product Engineer II - User Assistance Enterprise Monitoring

Added
15 days ago
Type
Full time
Salary
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Related skills

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📋 Description

  • Collaborate with engineers to produce and maintain UA documentation and workflows
  • Support UA materials including installed/online help, tutorials, and articles
  • Manage docs through the software lifecycle with release compliance
  • Align content with Esri’s documentation style for a consistent user experience
  • Deploy and test workflows to validate docs against real system behavior
  • Leverage AI-assisted writing tools and validate AI-generated content

🎯 Requirements

  • 2+ years in a UA/documentation role
  • Excellent written and verbal communication skills
  • Understanding of HTML, XML (DITA), or Markdown for docs
  • Experience with a CMS that supports versioning and content reuse
  • Bachelor’s degree in CS, GIS, English, technical writing, or STEM
  • Familiarity with IT observability or ArcGIS software

🎁 Benefits

  • Relocation assistance to Redlands, CA area
  • 401(k) and profit-sharing programs
  • Paid vacation and holidays
  • Opportunity for personal and professional growth
  • Commitment to diversity and inclusion

🚚 Relocation support

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