Provide direct customer support via calls, email, SMS, and chat to resolve Phone System challenges
Assist with purchase and configuration of phone numbers
Review number migration requests and approve them
Identify onboarding gaps and guide customers to successful activation

🎯 Requirements

4+ years in customer onboarding or telecom support
Phone number provisioning (local, mobile, toll-free)
A2P 10DLC or SMS compliance
Porting/number transfers
Excellent written and verbal communication
Strong problem-solving and attention to detail

🎁 Benefits

Remote-first global team
Opportunity to scale a B2B SaaS startup
Lean, people-first culture
Well-funded and profitable company

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