Product Enablement Manager

📋 Description

• Build and own a new product enablement function in CX.
• Design programs to help customers, partners, and community derive value.
• Use AI tooling and automation for content, community, and analytics at scale.
• Translate product capabilities into adoption motions for multiple audiences.
• Drive time-to-value, retention, and Gross Revenue Retention through enablement.
• Operate as a one-person function reporting to the Chief Revenue Officer.

🎯 Requirements

• 5+ years in customer enablement or related function at a B2B SaaS company.
• Built enablement programs from scratch, not just executing within an established function.
• Strong product instincts and ability to translate capability into customer value.
• Fluency with AI tooling for content generation, knowledge management, and workflow automation.
• Cross-functional collaboration with Product, CS, PS, and Partner teams.
• Excellent writing and customer-facing content design skills.
• Comfort with analytics and ROI metrics reporting.
• Experience managing or growing a customer community is a plus.
• Based in or able to commute to the NYC Metro area for hybrid work.

🎁 Benefits

• Competitive salaries and stock options.
• US: 100% healthcare coverage, 401K, WiFi and mobile reimbursement, generous vacation.
• UK: pension, supplemental health insurance and other perks.
• Diversity and Inclusion; inclusive, equal opportunity employer.
• Remote-friendly with distributed teams across US/UK.