Related skills
interaction design user experience product design design systems cross-functional collaboration📋 Description
- Lead end-to-end design of member-facing disputes from filing to resolution.
- Design high-trust experiences for emotionally charged moments with clarity.
- Collaborate with product, engineering, ops, risk, support, and research to improve outcomes.
- Identify where agent tooling and automation reduce friction behind the scenes.
- Shape the long-term disputes roadmap and AI/automation support.
- Deliver polished work with strategic thinking in ambiguous spaces.
🎯 Requirements
- Strong track record designing consumer-facing, mobile-first experiences.
- Own ambiguous end-to-end problems with strategy and hands-on delivery.
- Design for complex systems with multiple users.
- Portfolio shows clear thinking, strong interaction design, and high craft.
- Partner with stakeholders and influence roadmaps and tradeoffs.
- Comfort with technically and operationally complex domains.
🎁 Benefits
- In-office schedule: four days/week, Fridays remote for locals.
- In-office perks: backup child, elder, and pet care; subsidized commuter benefit.
- Generous vacation policy, parental leave, and company-wide days off.
- 1% of time off to support local community organizations.
- Annual wellness stipend for eligible expenses.
- In-person and virtual events to connect with colleagues.
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