Product Customer Success Manager, CX

Added
16 hours ago
Type
Full time
Salary
Salary not provided

Related skills

data analysis stakeholder management ai excel genai

πŸ“‹ Description

  • Own a book of enterprise customers, ensuring value realization and renewals.
  • Analyze customer data to identify trends, risks, and opportunities.
  • Build and maintain customer success plans aligned to business outcomes and KPIs.
  • Partner with customers to define and evolve AI-driven journeys delivering value.
  • Lead Quarterly Business Reviews with performance insights and next steps.
  • Coordinate cross-functional delivery with Professional Services, Product, and Sales.

🎯 Requirements

  • Bachelor's degree.
  • Experience managing complex, customer-facing projects.
  • Experience creating customer-facing or internal technical specifications.
  • Strong analytical skills; comfortable with raw data in Excel or similar tools.
  • Ability to explain data-driven insights clearly to non-technical audiences.
  • Experience with renewals, expansions, or commercial planning.

🎁 Benefits

  • NICE-FLEX hybrid model: 2 days in-office, 3 remote weekly.
  • Global company with internal career opportunities.
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