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crm ai conversational ai ccaas cognigy📋 Description
- Act as primary regional technical CS expert for NiCE Cognigy platform.
- Advise CSMs and customers on platform capabilities, architecture, and best practices.
- Work in a one-to-many model with multiple CSMs, supporting regional accounts.
- Help design, operate, and optimize Cognigy.AI-based conversational solutions.
- Provide timely answers to questions and drive adoption of best practices.
🎯 Requirements
- 3–5 years in a technical customer-facing role in Conversational AI or enterprise SaaS.
- Hands-on Cognigy.AI: flow design, NLU config, agent orchestration, analytics.
- Able to explain technical concepts to non-technical stakeholders.
- Experience with CCaaS, CX platforms, CRM integrations.
- Collaborate with Support, Product and Engineering across teams.
- Willingness to travel region for in-person engagements.
🎁 Benefits
- Global, fast-growing company with career opportunities.
- Frontier in enterprise Conversational AI and GenAI.
- Equal opportunity employer with inclusive culture.
- Internal career opportunities across roles, disciplines, and locations.
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