Product Advocate

📋 Description

• Handle inquiries in digital and voice channels to provide support.
• Troubleshoot issues and escalate complex problems.
• Stay updated on product changes, features, and integrations.
• Validate workflows with peers and extract feedback patterns.
• Ensure customers understand features aligned with goals.
• Adhere to SLAs and deliver strong CSAT.

🎯 Requirements

• 2+ years in entry-level tech customer or technical support.
• Strong problem-solving to troubleshoot complex issues.
• Adaptable in a dynamic, changing environment.
• Excellent English, written and verbal, with empathy.
• Proficient with live chat and ticketing tools; CSAT/SLAs tracked.
• Note: data science/engineering degrees may be considered.

🎁 Benefits

• Ownership of your work and real impact.
• Focused, urgent environment with growth.
• Autonomy to own your role and outcomes.
• Collaborative, cross-team support across departments.
• Bold ideas and courageous action encouraged.
• Clear career growth path at Apollo.