Handle customer inquiries in digital and voice channels to provide tech/product support.
Ask thoughtful questions to troubleshoot and escalate complex issues.
Stay up-to-date on product changes and integrations; expand knowledge.
Validate workflows with peers and identify patterns in feedback.
Take ownership to ensure customers understand key features and benefits.
Adhere to SLAs and meet metrics like resolution time and CSAT.

🎯 Requirements

2+ years in entry-level tech support.
Strong problem-solving to troubleshoot complex issues.
Adaptable to change in a dynamic environment.
Excellent English communication; empathetic, clear explanations.
Proficiency with live chat and ticketing tools; track CSAT & SLAs.
Time management; adheres to SLAs.

🎁 Benefits

Ownership and impact-focused culture.
Collaboration across departments.
Growth resources and autonomy to own your role.
AI-native, fast-paced environment with opportunities to innovate.

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