Related skills
crm salesforce saas jira rest📋 Description
- Handle customer inquiries in digital and voice channels to provide support.
- Ask questions to troubleshoot and resolve issues; escalate complex problems.
- Stay up-to-date on product changes, features, and integrations.
- Validate workflows with peers; identify patterns in feedback for internal discussions.
- Ensure customers understand key features and benefits aligned with goals.
- Adhere to SLAs and KPIs, such as resolution time and CSAT.
🎯 Requirements
- 2+ years in entry-level tech customer or technical support.
- Strong problem-solving and troubleshooting skills.
- Adaptable in a dynamic, changing environment.
- Excellent English communication, written and verbal.
- Proficient with live chat and ticketing tools; CSAT metrics.
- Ability to tailor technical explanations for non-technical audiences.
🎁 Benefits
- AI-native culture focused on continuous improvement.
- Growth resources and autonomy to own your role.
- Collaborative, cross-department teamwork.
- Bold ideas, courageous action, and smart risk-taking.
- Clear path to impact and career development.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Product Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!