Related skills
salesforce saas jira rest api ticketing systems📋 Description
- Handle customer inquiries in digital and voice channels via our CRM.
- Ask thoughtful questions to troubleshoot and escalate complex problems.
- Stay up-to-date on product changes, new features, and integrations.
- Validate workflows with peers and identify patterns in customer feedback.
- Take ownership of ensuring customers understand key features and benefits.
- Adhere to SLAs, delivering timely resolution and CSAT.
🎯 Requirements
- 2+ years in entry-level tech customer or technical support role
- Strong problem-solving skills for complex issues
- Adaptable to change in dynamic work environment
- Excellent English communication, written and verbal
- Proficiency with live chat and ticketing tools; CSAT and resolution time metrics
- Note: data science/engineering grads may be considered
🎁 Benefits
- Ownership, focus, and continuous learning culture
- Growth resources and autonomy to own your role
- Collaborative cross-team environment
- Encouragement of bold ideas and courageous action
- Impactful work with opportunities for career growth
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