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program management process improvement agile cross-functional leadership kpis📋 Description
- Drive large-scale cross-functional PSO initiatives.
- Lead programs to enhance user experience and reduce fraud.
- Translate ops needs into product, policy, and system requirements.
- Align stakeholders to embed goals in design and roadmap.
- Identify opportunities for process improvement using data and trends.
- Lead cross-functional project teams and ensure adoption.
🎯 Requirements
- Bachelor's or Master's in Engineering, Science, or related field.
- 10+ years in front- or back-office ops with 6+ years in process improvement or strategic program delivery.
- Demonstrated success driving continuous improvement in global organizations.
- Data-driven problem solving with KPI definition and measurement.
- Experience implementing QA frameworks and process governance.
- Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.
🎁 Benefits
- Inclusive culture and belonging.
- Disability accommodations in application/interview.
- Remote-eligible with state eligibility.
- Equal opportunity employer; all qualified applicants encouraged.
- Onboarding support and clear career growth paths.
- Bonus, equity, and travel credits may be offered.
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