Process Specialist (Starlink Customer Operations)

📋 Description

• Apply 'the Algorithm' to streamline delete steps and simplify procedures.
• Coordinate and lead Customer Connections sessions, documenting observations and fixing problems.
• Serve as the first point of contact for executive escalations; resolve problems quickly.
• Triage active issues; engage stakeholders to mitigate impact and pursue systemic fixes.
• Design, implement, and measure A/B tests for the consumer base.
• Create strategies for internal customers and communicate with involved parties.

🎯 Requirements

• Bachelor’s degree or 4+ years in customer operations or related field.
• 2+ years of process improvement in supply chain, production, or manufacturing.
• Significant experience with tools/systems to manage Starlink consumer customers.
• Significant technical knowledge of Starlink in at least one key area.
• Experience running A/B tests.
• Data analysis skills in Excel, VBA, and/or SQL.

🎁 Benefits

• Medical, vision and dental coverage.
• 401(k) retirement plan with company stock options.
• Paid vacation and holidays.
• Company shuttles to SpaceX Redmond.