Related skills
data analysis sql excel six sigma ms visio📋 Description
- Streamline delete processes; simplify procedures across teams.
- Lead Customer Connections; document observations and fix customer issues.
- Be the first contact for executive escalations; ensure fast resolution and RCA.
- Triage active issues; engage stakeholders to mitigate impact and fix root causes.
- Design, implement, and measure A/B tests to drive changes at scale.
- Lead multiple projects; report status and risks to leadership.
🎯 Requirements
- Bachelor's degree or 4+ years in customer ops, supply chain, production or manufacturing.
- 2+ years of process improvement experience in related environments.
- Experience with tools/systems to manage Starlink consumer customers.
- Data analysis skills in Excel, VBA, and/or SQL.
- Experience using Six Sigma or lean concepts.
- Workflow/process mapping experience using MS Visio.
🎁 Benefits
- Medical, vision, and dental coverage.
- 401(k) plan with stock options.
- Short and long-term disability and life insurance.
- Paid parental leave.
- 3 weeks vacation and 10+ paid holidays; paid sick time.
- SpaceX shuttle from Seattle to Redmond.
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