Related skills
reporting workflow automation data analytics customer success ai📋 Description
- Design and standardize the CS operating model across segments.
- Focus on renewals, expansion, churn, and account planning.
- Audit and improve day-to-day CS workflows and cross-functional handoffs.
- Build playbooks and training to embed consistent ways of working.
- Develop automation and AI-driven solutions for health scoring and triggers.
- Define productivity and capacity models with revenue benchmarks.
🎯 Requirements
- Strong experience in Customer Success, RevOps, Strategy & Operations, or Operational Excellence.
- Experience scaling post-sales SaaS teams.
- Proven ability to design processes and drive measurable outcomes.
- Experience applying automation or AI to business workflows.
- Strong systems thinking and ability to translate complexity into scalable processes.
🎁 Benefits
- Five weeks PTO, 11 holidays, unlimited sick days.
- Generous healthcare packages and mental health benefits.
- 401K with matching and equity grants.
- Wellness benefit and learning reimbursement opportunities.
- Volunteer time off and donation matching opportunities.
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