Related skills
data analysis project management agile lean six sigma📋 Description
- Design and implement process improvement initiatives aligned with Deliveroo goals.
- Collaborate with cross-functional teams to analyze processes and remove bottlenecks.
- Develop and maintain SOPs, process maps, and guidelines for marketplace support.
- Lead analysis of key metrics with data-driven insights to identify improvements and automation.
- Guide teams through process changes, ensuring adoption and compliance audits.
🎯 Requirements
- Experience designing, managing and mapping processes, preferably in a contact centre.
- Lean, Six Sigma, or Agile; Business Process Manager certs desirable.
- Strong project management skills and attention to detail.
- Strong analytical and written/verbal communication to senior mgmt and teams.
- Proven cross-functional, global experience in fast-paced environments.
- Be part of a 24/7 on-call rota, ~2 days per month.
🎁 Benefits
- Healthcare and well-being programs
- Parental leave and pensions
- Generous annual leave allowances
- Time off for charitable causes
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