Related skills
gdpr ccpa dsa sops automation📋 Description
- Manage privacy and safety workflows across products.
- Handle data subject requests (GDPR, CCPA) and content reports (DSA/OSA) with accuracy and SLAs.
- Support incident response investigations with cross-functional coordination.
- Identify patterns and surface insights to Product, Engineering, Security.
- Develop and maintain SOPs and documentation for consistency.
- Proactively identify automation opportunities with Product or Engineering.
- Communicate clearly with users and internal stakeholders in high-stakes situations.
🎯 Requirements
- You have 1:1 user support experience with SLA adherence.
- Experience with regulated privacy workflows (DSRs, reports).
- Attention to detail and high-quality, defensible documentation.
- Good judgment in ambiguous, risk-sensitive situations.
- Comfort learning new tools and navigating technical systems.
- Familiarity with GDPR, COPPA, or DSA.
- Clear, calm communication in sensitive scenarios.
- Ownership mindset to improve processes and tooling.
🎁 Benefits
- Distributed company with a global team.
- Overlap with Americas time zones.
- Collaborative Privacy & Trust Ops environment.
- Opportunity to shape privacy processes and tooling.
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