Privacy Response Analyst II (TFTE)

📋 Description

• Handle privacy complaints submitted by users, working from established intake and response workflows.
• Support investigations into user claims by gathering relevant account information, summarizing findings, and preparing documentation for escalation to senior team members or outside counsel.
• Serve as the escalation point for BPO contractors handling initial queue triage, reviewing flagged items and determining next steps.
• Assist in preparing supporting materials for regulatory inquiries and responses to data protection authorities.
• Maintain queue tracking and case documentation so the broader team has clear visibility into status and volume.
• Flag patterns or emerging issues to the Senior Privacy Analyst for review.

🎯 Requirements

• 1.5+ years in trust/safety, legal response, privacy ops, or similar high-volume role.
• Follow established playbooks and apply consistent judgment.
• Clear, concise written communication in escalations.
• Work independently on defined workflows; know when to escalate.
• Strong attention to detail and written communication.
• Ability to handle sensitive user data professionally.

🎁 Benefits

• Familiarity with GDPR/CCPA or data protection concepts.
• Experience supporting regulatory response with legal/compliance teams.
• Experience overseeing BPO/contractor teams in queue management.