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forecasting analytics excel power bi dashboards📋 Description
- Own workforce planning and capacity modelling framework across Operations.
- Translate demand into staffing and FTE models (shrinkage, skills, availability).
- Build short, medium, and long-term capacity plans aligned to forecasts.
- Model scenarios across demand volatility, automation, productivity, and service levels.
- Identify staffing gaps, surpluses, redeployment options, and workforce risk.
- Lead demand forecasting across operational queues and link to service outcomes.
🎯 Requirements
- 5+ years in workforce planning or capacity modelling.
- Proven experience turning forecasts into staffing and capacity decisions.
- Expertise designing and governing analytical models and planning frameworks.
- Experience selecting or implementing workforce planning tools.
- Advanced Excel and Power BI; exec dashboards and analysis.
- Able to influence senior stakeholders with data-driven insights.
🎁 Benefits
- Market competitive salary
- Opportunity to earn an annual bonus
- Career growth and development in a global org
- Flexible working arrangement
- Generous health, disability, life insurance
- Paid holidays and leave for life events
- 3 wellness days per year
- Paid volunteering opportunities (5 days/yr)
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