Related skills
cloud jira api delivery enterprise📋 Description
- Define and champion the TPM team's charter, model, and roles.
- Serve as senior escalation point for complex launches and major incidents.
- Identify gaps in TPM processes, dashboards, and Jira standards.
- Align with Product and Engineering to translate feedback into roadmap clarity.
- Lead exec discussions on delivery timelines, trade-offs, scope, and impact.
- Provide calm, decisive leadership during high-pressure customer situations.
🎯 Requirements
- 10+ years leading enterprise software implementations post-sales.
- Proven ownership of complex enterprise deployments from kickoff to launch.
- Demonstrated success managing scope, SOW, change management, and escalations.
- Deep customer empathy with disciplined execution.
- Delivery-oriented leader accountable for outcomes, not just coordination.
- Customer-centric operator who represents the customer and priorities.
🎁 Benefits
- Our core values guide leadership at Mapbox.
- Health care, parental leave, and flexibility for life events.
- Emphasis on teaching and learning to grow skills.
- Strong commitment to diversity and inclusion.
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