Related skills
salesforce azure aws gcp cursor📋 Description
- Manage large cross-functional programs for Enterprise and Premium Support.
- Partner with Sales to drive attach, value, and retention.
- Identify risks, dependencies; create mitigation plans.
- Lead without authority across Engineering, Product, Revenue, Support.
- Clear, concise communication to all stakeholders.
- Break down problems; anticipate downstream impacts.
🎯 Requirements
- 8+ years in Technical Program Management or Senior Support leadership.
- Experience delivering high-touch premium support to large enterprises.
- Deep understanding of Enterprise and Premium Support operations.
- Strong knowledge of AI tools (Claude, Codex, Cursor), AWS, GCP, Azure, Salesforce.
- Proven track record leading large-scale programs across global teams.
- Experience designing and scaling scalable operational processes.
🎁 Benefits
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave (after 6 months of employment)
- Technology stipend $100 USD net/month
- Equity; we are a growing start-up and want all employees to have a share in the company
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