Related skills
salesforce gainsight microsoft fabric agentforce forethought📋 Description
- Own Salesforce Service Cloud for Support as primary admin.
- Configure routing and assignment logic for cases.
- Implement automation: flows and validation rules.
- Design fields, layouts, and pages to support complex workflows.
- Integrate with data architecture; ensure data integrity.
- Lead AI-enabled capabilities and governance (Forethought/Agentforce).
🎯 Requirements
- Salesforce Service Cloud expertise and admin experience.
- Experience with complex workflows and case lifecycle design.
- Hands-on with integrations and data modeling/architecture.
- Knowledge of AI-enabled tools (Forethought, Agentforce) and governance.
- Familiarity with change management and release cycles.
- Experience with Gainsight integrations and CS tools.
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