Related skills
salesforce consulting wfm cxone iex📋 Description
- Client-facing role delivering guidance on contact center industry topics.
- Engage customers consultatively; manage expectations and satisfaction.
- Recommend optimal NICE product configurations per best practices.
- Coordinate internal resources; mentor and coach product teams.
- Drive customer longevity and growth through successful engagements.
- Interact mainly by phone or Teams; in-person when needed.
🎯 Requirements
- BS/BA in CS/IS/EE or Marketing/MIS or equivalent.
- 8+ years of customer engagement and industry experience.
- 1-3 years in Contact/Call Centers or technical support ops.
- 3-5+ years in Quality Management/Analysis in call centers.
- Strong consulting skills; align client goals with product solutions.
- Experience implementing tech and business requirements; strong communicator.
🎁 Benefits
- NICE-FLEX hybrid model: 2 office days, 3 remote.
- Global company with internal career opportunities across locations.
- Access to comprehensive NICE benefits.
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